Returns, refunds and warranty

Eligible products have an Apter Power 12-month return-to-base warranty from dispatch, unless the order states otherwise. It covers verified faults during normal use. Exclusions include incorrect installation, misuse, unauthorised repair and electrical or environmental damage. Manufacturer warranty is included only if confirmed in writing. See the warranty claim process (http://47.254.3.106/faqs/returns-refunds-and-warranty/)

Contact us with the order number, part and serial numbers, reason for return, and supporting photos or fault details. Keep the item, packaging and accessories. Ship it back only after written approval and a return material authorisation (RMA) number, following the address and packing instructions provided. Start a return or warranty request (mailto:sales13@apterpower.com?subject=Return%20or%20warranty%20request)

A non-faulty return is reviewed separately from a warranty claim and is not automatically accepted. Submit the request within 14 calendar days of delivery. Approved returns must be unused and complete; return freight and a restocking charge of up to 20% may apply. Review remedies and refund timing (http://47.254.3.106/faqs/returns-refunds-and-warranty/)

A returned item is assessed before a remedy is approved. Depending on the case, this may be repair, replacement or refund. Approved refunds are normally processed within 5–10 business days after inspection; bank processing can take longer. Check return freight and charges (http://47.254.3.106/faqs/returns-refunds-and-warranty/)

The approved return terms determine the freight arrangement and any reimbursable costs. Confirm the carrier, return address and customs paperwork before dispatch. Non-faulty returns normally travel at the customer’s expense; other claims are reviewed against the applicable policy.

Ship the return within 14 calendar days of RMA approval, following the supplied address and instructions. Use suitable cushioning and antistatic packaging where required. Put the RMA reference on the outer shipping carton or waybill, include the requested documents, and keep packing photos and carrier tracking details.

State that the order is for resale and agree the claim contact before purchase. Retain the original invoice, serial number and dispatch date. Resale does not by itself establish transferable coverage or restart a warranty period; confirm any end-customer support arrangement in writing.

Reply to the existing support conversation with the order and return references. If you have sent the item back, include the carrier, tracking number and delivery confirmation. The team can then identify the case and advise on its review stage or any missing information.