Orders and shipping

Available stock generally targets dispatch within 1–3 business days after acceptance, cleared payment and required checks. The order-specific estimate takes priority. Dispatch means the goods leave the shipping point; arrival also depends on carrier transit and customs. Give your latest arrival deadline when enquiring. See shipment tracking guidance (http://47.254.3.106/faqs/orders-and-shipping/)

Send a purchase order or written acceptance after reviewing the part numbers, quantities, condition, price and delivery terms. Include the correct billing and delivery details. The team will confirm acceptance and remaining payment or documentation steps before dispatch is arranged.

Yes. We arrange worldwide shipping subject to destination and carrier availability. Send the country, postcode, full address and required arrival date so the freight and service can be quoted. Include site access restrictions or receiving hours that could affect delivery.

Provide the consignee name, full address, receiving contact and required importer details. State any document requirements before shipment. Your quotation and delivery terms determine responsibility for clearance, duties and taxes; confirm these with your receiving team.

Use the shipment tracking details to check the carrier updates. If tracking is unavailable or a delay needs review, send the order reference, tracking number and any carrier notice to your existing contact. Mention the latest acceptable arrival date if the delay affects a shutdown.

Report damaged, incorrect or incomplete deliveries within 5 calendar days of receipt. Keep the packaging, labels and accessories, and photograph the parcel and affected items. Compare the contents with the packing documents and send your order reference and evidence. Obtain return approval before sending goods back. Returns and refunds FAQs (http://47.254.3.106/faqs/returns-refunds-and-warranty/)

Contact your order contact immediately with the requested change. Options depend on the accepted terms and whether sourcing, processing or shipment has begun. The change takes effect only after written confirmation; some specially sourced or configured items may be non-cancellable.

Include the customer delivery address and exact packaging or documentation request with your RFQ. Our team must confirm whether the arrangement is possible for that product and destination before order acceptance. Agree the consignee, shipping documents and contact responsibilities in writing.