Speak to a sourcing specialist
sales13@apterpower.com
MANUFACTURER DIRECTORY

Explore our core automation range

From Bently Nevada monitoring systems and sensors to ABB, Honeywell and Triconex control platforms, explore parts for the equipment already in your plant.
CHOOSE YOUR WORKFLOW

Support for procurement, maintenance and distribution

Different responsibilities, one shared goal: getting the right information and sourcing support for the parts you need.
  • 01
    PROCUREMENT

    Make each quotation easier to approve

    Get model, condition, delivery and commercial details together in one quotation for your purchasing team to review.
    Commercial review Explore procurement support
  • 02
    ENGINEERING & MAINTENANCE

    Match the replacement to the machine

    Compare the full reference, suffix and revision with available unit photos and records before your engineer confirms suitability.
    Part identification Explore maintenance support
  • 03
    DISTRIBUTORS

    Turn customer enquiries into clear offers

    Build a clear onward offer: confirm quote validity, item condition, delivery documents and warranty responsibilities for your customer.
    Trade coordination Explore distributor support
Apter Power warehouse and sourcing team

YOUR SOURCING PARTNER

The right parts.
A partner for
the long run.

Quality industrial components. Support beyond the next order.

Apter Power helps manufacturers worldwide source new, hard-to-find and obsolete automation parts with speed and precision. From everyday maintenance to long-term obsolescence planning, we work alongside your team to help reduce downtime and extend the life of critical systems.

Discuss your sourcing needs
  • Complete part reference
  • Required condition
  • Required-on-site date
WHY CHOOSE APTER POWER

Experienced people. Reliable support.

From sourcing to aftersales, work with a team that understands your requirements and keeps your order moving.
  • One contact. Connected support.

    Work with the contact named on your quotation, from availability and order details to shipping updates and after-sales follow-up.
  • Know Your Parts Before You Buy

    Review available product photos, model references and condition details before ordering, helping you make a more confident purchasing decision.
  • More Brands. One Trusted Contact.

    Source Bently Nevada and multi-brand automation spares through one team, including current, hard-to-find and obsolete parts.
  • Your Deadline. Our Priority.

    From urgent replacements to planned maintenance, we coordinate sourcing and shipping options around your required date and keep you informed.
  • Clear Pricing. Clear Terms.

    Review pricing, payment terms and delivery arrangements before confirming your order, making purchasing decisions and internal approvals easier.
  • Support Beyond Delivery

    Your sales contact stays available after delivery, helping you follow up on product questions, order issues and aftersales requests.
Need automation or control parts in a hurry?
ENQUIRY TO ORDER

From part number to dispatch

Follow a clear route from your initial enquiry to the information you need when your order is dispatched.
  • 01

    Share your requirement

    Send the part number, quantity, destination and required date.
  • 02

    Review your quotation

    Check availability, full reference, condition, quote validity and dispatch estimate.
  • 03

    Confirm your order

    Agree the details and complete the purchasing steps stated in your quotation.
  • 04

    Receive dispatch updates

    Use tracking and agreed shipping documents to plan receiving; transit and customs affect arrival.

SUCCESS STORIES

When production stops,
every part matters.

A GE Mark and ICS customer returned to production after an earlier low-price purchase failed.

Illustrative factory scene, not a photograph of the GE Mark and ICS customer, supplied units or restored production.
ILLUSTRATIVE FACTORY SCENE

ILLUSTRATION · NOT AN ORDER RECORD

Supporting existing
automation systems.

Reliable supply.
Production back on track.

After an unsuccessful purchase prolonged downtime, the customer turned to Apter Power for GE Mark and ICS spares. The customer later confirmed that production had resumed.

01 · CHALLENGE

Production
at a standstill

02 · RESPONSE

GE Mark & ICS
parts supply

03 · RESULT

Production
resumed

View case details

GE Mark and ICS: from failed sourcing to recovery

The challenge. An earlier low-price purchase had failed and extended the customer's interruption. They needed a dependable supply route for their existing GE Mark and ICS systems.

Our response. The requirement covered GE IS220PPROH1A and IS220UCSAH1A, plus ICS T8461, T8403 and T8451. The case describes reference checks, supply coordination and customer follow-up.

The result. The customer reported restored production, less waiting and reduced further losses. Exact time savings and financial amounts have not been published. Read the full customer case.

Production stopped? Tell us what you need.

Send the part number and required date. We’ll review urgent supply options.

Discuss an urgent requirement
BEFORE YOU PLACE AN ORDER

Know what you’re ordering

Order review checklist

Review the key product and commercial details with your contact before confirming the order.
  • IDENTIFICATION

    Model and revision

    Compare the full reference, suffixes and required options.
  • CONDITION

    Condition and accessories

    Check the stated condition, packaging and included items.
  • DELIVERY

    Dispatch and transit

    Review preparation time and expected transit separately.
  • TERMS

    Price and terms

    Confirm the price, payment, shipping responsibilities and applicable warranty terms.
SUPPLIER INFORMATION

Make supplier approval easier

Review quality certification and supplier verification documents to support your company approval process.
  • Apter Power ISO 9001:2015 certificate
    QUALITY MANAGEMENT

    ISO 9001:2015

    Certification

    View our quality management system certificate and the scope stated for industrial automation spare-parts sales.
  • Singapore registered design certificate 30202110413Y
    DESIGN REGISTRATION

    Credentials

    Registration certificate

    Singapore design registration No. 30202110413Y, dated 29 December 2021. Review the registered holder and the original certificate.
  • SGS quantity-check report excerpt, page 4 of 23
    INSPECTION REPORT

    SGS quantity check

    Report excerpt

    View an SGS quantity-check report excerpt showing the packing-list references, listed parts and recorded quantities for the items included on this page.
QUICK ANSWERS

Before you send an enquiry

Read the essentials, or open the support centre for questions specific to your role.
  • 01

    What details should I send for a quotation?

    Send the manufacturer, complete part number, quantity and delivery destination. Include the required date and acceptable condition. A clear label photo can help when a code or revision is difficult to read.
  • 02

    Can I enquire about a discontinued or unlisted part?

    Yes. Submit the original reference even if it does not appear in the catalogue. Our team will investigate possible sources and tell you whether an offer can be made. A catalogue entry does not confirm current stock.
  • 03

    When can my order arrive?

    Timing depends on the quoted item's availability, preparation requirements, shipping method and destination. Ask for the dispatch estimate and expected transit time separately, and flag any required-on-site date before ordering.
  • 04

    What condition and quality information can I request?

    Ask for the stated product condition, available identification photos and any inspection or test records offered for that item. Confirm the scope of each record; a visual check is different from a functional test.
  • 05

    Who should I contact about a fault, return or warranty claim?

    Apter Power's standard return-to-base warranty lasts 12 months from dispatch, unless a different period is stated in your quotation, order confirmation or invoice. Contact your account manager with the order reference, part identification and fault details. Obtain an approved Return Material Authorization (RMA) and return instructions before sending the item back. Assessment and remedies follow the applicable warranty terms.
  • 06

    How do I check whether the quoted item matches my equipment?

    Compare the full code, suffix, revision, ratings and required options with your installed item and system documentation. Ask for available photos or documents where a detail is unclear. Your engineering team should approve compatibility before installation.
  • 07

    Can a quoted part be held while I obtain purchase approval?

    Send your quotation reference and expected approval date to your contact. Ask whether the item can be held, and request written confirmation of the quantity, hold deadline and any conditions. If approval is delayed, check whether the hold can be extended before it expires.
  • 08

    How do I confirm payment and invoice details?

    Ask your contact to confirm the payment method, currency, due date and invoice information in your quotation or pro forma invoice. Check which shipping charges, taxes and import costs are included before approving the order.
Browse the support centre

Support centre

Choose your role to jump to its topic, or browse all eight topics below.

Open a topic to read its answers. All eight topics are available below.

General information Service scope and enquiry contacts. Selected topic

What kinds of parts can I enquire about?

Send enquiries for industrial automation spares across multiple brands, including current, discontinued and hard-to-find references. Availability and any offer are reviewed for the individual requirement.

Who handles my enquiry, and can I request a preferred language?

For a new request, use Live Chat, WhatsApp or email. For follow-up, use the contact named on your quotation or order and include its reference. Tell us your preferred language when you contact us. Read all related FAQs.

Orders and shipping Order changes, dispatch and shipment progress. Selected topic

How do I place, change or cancel an order?

Send the part reference, quantity, destination and required date for a quotation. If an order is already confirmed, ask your order contact to review any change or cancellation against its current status and agreed terms.

How do I check delivery timing or a shipment delay?

Ask for the dispatch estimate and transit estimate separately. The agreed shipping method and destination procedures affect delivery. Request tracking where available and contact the person handling your order if the timing changes. Read all related FAQs.

Products and services Unlisted parts and information about the offered item. Selected topic

Can I request a part that is discontinued or not listed?

Yes. Send the original reference and your required quantity even when the catalogue has no entry. We can review possible sources and tell you whether an offer can be made; a search does not confirm stock.

What photos or quality records can I request?

We supply new and unused parts. Condition, availability and lifecycle are separate: an obsolete part may be unused, while a listing does not confirm stock. Ask for available unit photos and the inspection scope for the specific offer. Read all related FAQs.

Returns, refunds and warranty Applicable coverage and help with an existing order. Selected topic

What warranty applies to my order?

Apter Power's standard return-to-base warranty is 12 months from dispatch unless your quotation, order confirmation or invoice states a different period. Confirm the applicable coverage and exclusions with your order contact.

How do I report a fault or request a return or refund?

Contact the person handling your original order with its reference, the part identification, fault details and supporting photos. Obtain return authorisation and instructions before sending an item back. Assessment, remedies and any refund follow the applicable agreed terms. Read all related FAQs.

Payments and billing Payment terms, invoices and charges. Selected topic

Which payment methods, currencies or credit terms can I use?

Payment methods, currencies and any credit terms must be agreed in the quotation or pro forma invoice. Confirm the payment instructions and due date with your established order contact before arranging payment.

Why is the price confirmed by quotation?

The requested model, quantity, condition and destination can affect the offer. Ask which freight, tax and import charges are included, and have any required invoice details recorded before approval. Read all related FAQs.

Engineering and maintenance Compatibility checks and urgent replacement requirements. Selected topic

How should I check a replacement against my installed equipment?

Compare the complete model, suffix, revision, ratings and required options with your equipment and applicable documentation. Ask for available records where a detail is unclear. Your engineering team should confirm compatibility before installation.

What should I include when equipment has stopped?

State that production is stopped and give the exact reference and required-on-site date. Explain whether only an exact replacement is acceptable. Confirm the offered availability and dispatch estimate before ordering. Read all related FAQs.

Procurement Supplier approval, repeat requirements and purchasing records. Selected topic

What should I provide for supplier onboarding?

List the company documents, invoice details and receiving requirements used by your purchasing team. Ask your contact which records are available and suitable to share, including any current certification your approval process requires.

Can I submit a repeat or multi-brand requirement?

Send a list with the complete references, quantities and intended order dates. Identify items needed now and future demand separately so quotations, availability checks and progress updates can be tracked against each requirement. Read all related FAQs.

Distributors Onward quotations, customer obligations and shipment documents. Selected topic

What should I agree before quoting my customer?

Send complete references and quantities. Confirm quote validity, product condition and delivery terms before quoting your customer. Customer delivery and neutral packing require agreement for the order.

How are onward warranty information and customs documents handled?

Before resale, confirm the warranty information you may pass to your customer and who will handle a claim. Specify the shipping and customs documents required. Available records and responsibilities should be agreed for the order. Read all related FAQs.

Need help with a specific requirement?

Send an enquiry
TECHNICAL READING

Practical guides for your installed systems

Explore model identification, product documentation and maintenance considerations for the automation equipment you work with. Explore technical guides
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Product lifecycles explained

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SUBMIT YOUR REQUIREMENT

One part or a full list. Start here.

Send a part number, a label photo or your full parts list. Tell us your deadline and we’ll help you work through the sourcing options.

Contact our team

Ask about a model, availability or the next step.

Send a message Apter Power team

WhatsApp

+86 18030235313

Send a model reference or label photo.

Message us on WhatsApp

Email

sales13@apterpower.com

Share your parts list, quantities and required date.

Email your parts list