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      Apter Power

      Automation Support Center

      Support for sourcing current, hard-to-find and discontinued automation parts. Confirm the exact item, current availability, delivery plan and order terms, with guidance for purchasing, maintenance teams and distributors from enquiry through after-sales support.

      Quick Links

      • How to Order >>
        Prepare your enquiry, review the quotation and confirm the details needed to place an order.
      • Product Conditions >>
        Understand condition descriptions and which item details to review before accepting an offer.
      • Shipping & Delivery >>
        Check how dispatch estimates, transport arrangements and destination requirements affect your delivery plan.
      • Payment & Invoices >>
        Review payment arrangements, invoice information and the charges to clarify before approving a purchase.
      • Returns & Refunds >>
        Find the information and authorisation steps to follow when requesting a return or refund.
      • Warranty Guidance >>
        Read the warranty policy and check the terms applicable to your quoted item or existing order.
      • Case Studies >>
        Explore industrial automation sourcing challenges and how they were addressed.
      Sourcing & quotations
      Reviewing a packaged component during a sourcing discussion
      Prepare the complete reference and required date. Review the quoted unit, availability, dispatch conditions and order terms before committing to a purchase.
      Send a parts enquiry Review ordering steps Read procurement FAQs
      Product information
      Photographing a module to record its visible condition
      Compare the complete label reference and applicable documents. Ask which unit-specific photographs and inspection records are available for review.
      Explore technical resources Understand part conditions Review quality evidence
      Orders & delivery
      Sealing a protective carton for dispatch
      Confirm dispatch and arrival estimates separately. Keep the order and shipment references together, and clarify transport and import responsibilities.
      Check delivery guidance Review payment information Understand import requirements
      Aftersales & policies
      Checking the exterior of a closed carton
      Keep the order reference, unit identity and issue details together. Follow the agreed warranty terms and obtain return authorisation before sending an item back.
      Request return guidance Read warranty terms Find after-sales guidance
      QUICK ANSWERS

      Parts, orders and aftersales

      Start with these order and product questions. For a case-specific answer, share the relevant details with our team.
      Send a question to our team
      • 01

        What details should I send for a quotation?

        Send the manufacturer, complete part number, quantity and delivery destination. Include the required date and acceptable condition. A clear label photo can help when a code or revision is difficult to read.
      • 02

        Can I enquire about a discontinued or unlisted part?

        Yes. Submit the original reference even if it does not appear in the catalogue. Our team will investigate possible sources and tell you whether an offer can be made. A catalogue entry does not confirm current stock.
      • 03

        When can my order arrive?

        Timing depends on the quoted item's availability, preparation requirements, shipping method and destination. Ask for the dispatch estimate and expected transit time separately, and flag any required-on-site date before ordering.
      • 04

        What condition and quality information can I request?

        Ask for the stated product condition, available identification photos and any inspection or test records offered for that item. Confirm the scope of each record; a visual check is different from a functional test.
      • 05

        Who should I contact about a fault, return or warranty claim?

        Contact your account manager with the order reference, part identification and a description of the issue. Include relevant photos or fault information. Obtain return authorisation and instructions before sending an item back. Eligibility, assessment and any remedy depend on the terms applicable to your order. If you do not have your account manager's details, contact our team and include your order number.
      • 06

        How do I check whether the quoted item matches my equipment?

        Compare the full code, suffix, revision, ratings and required options with your installed item and system documentation. Ask for available photos or documents where a detail is unclear. Your engineering team should approve compatibility before installation.
      • 07

        Can a quoted part be held while I obtain purchase approval?

        Send your quotation reference and expected approval date to your contact. Ask whether the item can be held, and request written confirmation of the quantity, hold deadline and any conditions. If approval is delayed, check whether the hold can be extended before it expires.
      • 08

        How do I confirm payment and invoice details?

        Ask your contact to confirm the payment method, currency, due date and invoice information in your quotation or pro forma invoice. Check which shipping charges, taxes and import costs are included before approving the order.
      TECHNICAL READING

      Practical guides for your installed systems

      Explore model identification, product documentation and maintenance considerations for the automation equipment you work with. Explore technical guides
      CONTACT APTER POWER

      Tell us what you need help with.

      For an existing enquiry or order, include its reference and explain the point you need clarified. For a new requirement, share the manufacturer and complete part number.
      +86 18030235313 Discuss your enquiry or order question.
      Apter Power contact team