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Parts enquiries & order support
Talk to our parts team
From a single replacement to a full parts list, our team can help with current, hard-to-find and discontinued automation parts. Share your requirements, request a quotation or discuss an existing order. We'll help you confirm the details and take the next step.
+86 18030235313
Discuss your parts enquiry or order with our team.
Popular FAQs
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How do I get a quotation?Send the manufacturer, full part number, quantity, delivery destination and required date. Include any revision, condition or accessory requirements. A clear label photo helps us identify the reference and review the sourcing options with you.
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Can you help with discontinued or unlisted parts?Yes. Share the original part number or a clear label photo, even if you cannot find it on our website. Our team will review possible sources and confirm whether we can offer the item.
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How soon can my parts arrive?Tell us when and where you need the parts. Timing depends on availability, preparation and shipping. We'll discuss the estimated dispatch date and transit time for your quotation, so you can plan around your production or maintenance schedule.
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What condition and quality details can I request?Ask for the stated condition, available product photos and any inspection or test records for the quoted item. Tell us which checks matter to your team. We'll clarify what is covered, including whether the records relate to visual inspection or functional testing.
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How do I get help with a return or warranty claim?Our standard return-to-base warranty is 12 months from dispatch, unless a different period is stated in your quotation, order confirmation or invoice. Contact your account manager with the order reference, part number and fault details. Obtain an approved RMA and return instructions before sending an item back. Assessment and any remedy follow the applicable warranty terms.
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How do I confirm the part matches my equipment?Compare the full part number, suffix, revision, ratings and options with your installed item and system documentation. Share label photos and ask for available records if a detail is unclear. Your engineering team should confirm compatibility before installation.
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Can you hold a part while I arrange approval?Send your quotation reference and expected approval date. We'll check whether a hold is possible and confirm the quantity, deadline and conditions in writing. If you need more time, contact us before the hold expires to discuss an extension.
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How do I confirm payment and invoice details?Check the agreed payment method, currency and due date in your quotation or pro forma invoice. Confirm your billing details and which freight, taxes and import charges are included. If anything is unclear, contact our team before approving the order or making payment.
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Address
32D units,GuoMao Building
No 388 Hubin South Road
Siming district
Xiamen
China
No 388 Hubin South Road
Siming district
Xiamen
China
LEGACY EQUIPMENT REQUIREMENTS
Plan the parts your existing equipment needs
A failed component, a spare held in reserve and a scheduled shutdown each call for different sourcing information.
INSTALLED SYSTEM DETAILS
Start with the equipment already in service
Share the installed reference and explain how the requested part will be used. Add the condition, revision and delivery constraints your team needs us to consider.
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01
Installed part and system reference
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02
Accepted condition and revision requirements
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03
Required delivery date and maintenance window
Three maintenance situations
Replacement · Spares planning · Scheduled work
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Failed component
Provide the failed unit's full code and the required-on-site date. Tell us whether only an exact replacement is acceptable. -
Critical spares
Identify the components you want to hold in reserve, planned quantities and the condition requirements for your stores. -
Scheduled shutdown
Send the maintenance parts list and shutdown dates, including any time needed for receipt checks before the work begins.
SUPPLIER INFORMATION
Request the records your review requires
Let us know which documents your organisation needs. We will confirm what is available and suitable to share.
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COMPANY DOCUMENTSSupplier qualification details
Ask for the company information and applicable management-system documents required by your approval process. -
CUSTOMER FEEDBACKCustomer references
Request relevant customer references and available project feedback to support your supplier review and approval process. -
DELIVERY RECORDSShipment documentation
Ask which dispatch and shipping records can be provided for your order or reviewed as redacted examples.
Need documents for supplier approval?
Tell us which company, product or shipping records your team needs. We will confirm what is available for your review.