Warranty Policy
Last Updated: July 23, 2026
Apter Power provides a standard 12-months return-to-base warranty on products supplied by us, unless a different warranty period is expressly stated in the quotation, order confirmation or invoice.
The warranty period begins on the date the product is dispatched by Apter Power.
1. What the Warranty Covers
The warranty covers functional defects that occur during normal and appropriate use of the product.
Where technically practicable, products are visually inspected and functionally tested before dispatch. The level of testing may vary depending on the product type, age, condition and available test equipment.
The warranty applies to products sold as:
Factory New;
New Surplus;
Refurbished or Reconditioned;
Used; or
Service Exchange.
The exact product condition will be stated in the quotation or order confirmation.
2. Initial Faults
If a product is found to be faulty within 14 calendar days of delivery, contact Apter Power immediately.
After the product has been returned and inspected, we will give priority to providing an equivalent replacement. If a suitable replacement is unavailable, Apter Power may offer a repair or refund.
3. Warranty Remedies
For a valid warranty claim, Apter Power may, at its discretion:
Repair the product;
Replace it with the same model;
Provide an equivalent product of the same condition or better; or
Refund the purchase price of the affected product if repair or replacement is not reasonably available.
Replacement products may be repaired, refurbished or equivalent-condition products. Any material difference will be explained before shipment.
4. How to Make a Warranty Claim
Before returning any product, contact your Apter Power account manager or email
sales13@apterpower.com
Please provide:
Company and contact name;
Invoice or order number;
Manufacturer and part number;
Product serial number, where available;
Description of the fault;
Installation and operating conditions;
Clear photos or videos showing the problem; and
Details of any diagnostic tests already completed.
Apter Power will issue a Return Material Authorization number, or RMA number, if the return is approved.
The product must be dispatched within 14 calendar days after the RMA is issued. Unauthorized returns may be rejected.
5. Warranty Exclusions
The warranty does not cover problems caused by:
Incorrect installation, wiring or configuration;
Misuse, abuse, negligence or improper storage;
Operation outside the manufacturer’s rated specifications;
Electrical surges, contamination, moisture, excessive heat or vibration;
Accident, impact or transportation after delivery;
Unauthorized repair, alteration or disassembly;
Normal wear, consumable items or batteries unless expressly covered;
Missing, altered or mismatched serial numbers;
Software, firmware or licensing incompatibility;
Failure to follow the original manufacturer’s instructions; or
Use in prohibited or safety-critical applications.
Compatibility with the customer’s system remains the customer’s responsibility unless Apter Power expressly confirms compatibility in writing.
6. Manufacturer’s Warranty
Apter Power is an independent supplier and is not an authorized distributor or representative of the manufacturers shown on this website.
The original manufacturer’s warranty or technical support is not included unless it is expressly confirmed in writing in the quotation or order confirmation.
7. Warranty Shipping Costs
The customer may be required to prepay return shipping.
If Apter Power confirms that the product is defective and covered by warranty, Apter Power may reimburse reasonable standard return shipping costs or provide an approved shipping method. Apter Power will pay the standard cost of shipping a warranty replacement to the original delivery address.
Expedited shipping, customs charges and unauthorized carrier costs are not reimbursable unless approved in writing.
Warranty FAQ
How long is the Apter Power warranty?
The standard warranty is 12 months from the dispatch date unless your quotation or order confirmation states otherwise.
Must I return the faulty product?
Yes. Apter Power must inspect the product before approving a repair, replacement or refund.
Does Factory New mean the manufacturer’s warranty applies?
Not automatically. The manufacturer’s warranty applies only when expressly stated in writing.
Can I obtain an immediate replacement?
We prioritize urgent requests, but replacement depends on stock availability and approval of the warranty claim.
Does the warranty cover installation labour or production losses?
No. The warranty applies to the affected product and does not normally cover installation, removal, downtime or consequential losses.Return and Refund Policy
Last Updated: July 23, 2026
No product may be returned without prior written approval and a valid Return Material Authorization number.
1. Faulty Products
A product may be returned under the Warranty Policy if it develops a covered fault during the applicable warranty period.
Contact Apter Power as soon as the fault is identified. After inspection, Apter Power may repair, replace or refund the product in accordance with the Warranty Policy.
2. Incorrect, Damaged or Incomplete Deliveries
Inspect all packages immediately after delivery.
Visible transport damage should be recorded on the carrier’s delivery receipt. Where possible, refuse delivery of a visibly damaged package.
Notify Apter Power within five calendar days of delivery if:
The package arrived damaged;
A product or accessory is missing;
The wrong part was supplied; or
The quantity does not match the packing list.
Keep the product, external carton, internal packaging and shipping label. Send clear photos of the packaging and affected product so that a carrier claim can be submitted.
3. Non-Faulty Returns
Requests to return a correctly supplied, non-faulty product must be made within 14 calendar days of delivery.
Non-faulty returns are reviewed individually and are not automatically accepted. If approved:
The product must be unused and in the condition supplied;
All packaging, manuals, cables and accessories must be included;
The product must be returned under a valid RMA;
The customer is responsible for return shipping; and
A restocking fee of up to 20% may be deducted.
Specially sourced, configured, repaired, service-exchange, factory-ordered or customized products may be non-cancellable and non-returnable unless defective.
4. RMA Procedure
To request an RMA, provide:
Customer and company name;
Invoice or order number;
Part number and serial number;
Reason for return;
Description of any fault;
Photos or videos where applicable; and
A list of included accessories.
Once issued, the RMA is valid for 14 calendar days. The RMA number must appear on the shipping label or outer shipping carton. Do not write directly on the original manufacturer’s box.
5. Return Packaging
Products must be returned in suitable protective packaging.
Electronic products should be placed in anti-static packaging and protected with sufficient foam or cushioning. Products must not be returned loose, unboxed or unprotected.
The customer is responsible for loss or damage occurring during unauthorized or inadequately packaged return transportation.
We recommend using a trackable and insured shipping service.
6. Inspection and Refunds
Returned products are inspected before any refund is approved.
Approved refunds are normally processed within 5–10 business days after inspection. Bank processing time may vary.
Refunds are made through the original payment method where practicable. Bank charges, currency conversion losses, customs duties and other third-party charges are not refundable unless the return resulted from an error by Apter Power.
Return FAQ
Can I return a product that I no longer need?
You may request a return within 14 days of delivery, but approval is case-by-case and a restocking fee may apply.
Can I send a product back without an RMA?
No. Unauthorized returns may be refused or returned to the sender.
Who pays return shipping?
For non-faulty returns, the customer pays. For a confirmed warranty defect or an Apter Power shipping error, reasonable standard return costs may be reimbursed or arranged by Apter Power.
When will I receive my refund?
Approved refunds are normally processed within 5–10 business days after inspection.
What if the shipment arrived damaged?
Record the damage with the carrier, retain all packaging and notify Apter Power within five calendar days.
Shipping and Delivery Policy
Last Updated: July 23, 2026
Apter Power supplies industrial automation products to customers worldwide. Available shipping methods, estimated dispatch time and shipping costs will be stated in the quotation or order confirmation.
1. Carriers
Unless otherwise agreed, orders are normally shipped by DHL. Depending on the destination, product and customer requirements, we may also use FedEx, UPS, TNT, air freight, sea freight or another suitable logistics provider.
Customers may request shipment using their own carrier account. The carrier information must be provided before dispatch.
2. Dispatch Time
Dispatch estimates begin after:
The order has been accepted;
Full cleared payment has been received;
Required customer information has been supplied; and
Product inspection, testing and packing have been completed.
For available stock, Apter Power aims to dispatch within 1–3 business days. Urgent same-day dispatch may be possible when confirmed by the account manager.
Specially sourced, tested, repaired or factory-ordered products may require additional time. The estimated dispatch date in the quotation or order confirmation takes priority over general website information.
3. Delivery Estimates
Delivery dates are estimates, not guarantees, unless a guaranteed service has been purchased and confirmed in writing.
Delivery time can be affected by:
Customs clearance;
Carrier delays;
Remote-area delivery;
Severe weather;
Public holidays;
Export-control checks;
Incorrect delivery details; or
Events outside Apter Power’s reasonable control.
If a material delay occurs, Apter Power will provide an updated estimate and, where reasonably possible, discuss alternative sourcing or shipping options.
4. Shipping Charges
Product prices do not include shipping, insurance, duties or taxes unless the quotation states otherwise.
Shipping charges are based on product weight, dimensions, destination, carrier and service level. Customers may request package dimensions and estimated weight before confirming an order.
5. Customs, Taxes and Duties
Apter Power provides standard export documents, such as a commercial invoice and packing list.
Unless the quotation states that duties and taxes are included, the recipient is responsible for:
Import duties;
VAT, GST or other local taxes;
Customs brokerage fees;
Import licences; and
Local compliance requirements.
6. Tracking
Tracking information is sent after the carrier collects the shipment. Tracking activation may take several hours.
For freight shipments, the relevant bill of lading or forwarding information will be supplied.
7. Delivery Address Changes
Request any address change before dispatch. Apter Power cannot guarantee address changes after the carrier has collected the shipment.
Additional carrier charges resulting from an incorrect or changed address are the customer’s responsibility.
8. Risk of Loss
Risk and delivery responsibility are determined by the shipping term stated in the quotation or order confirmation.
If the customer appoints its own carrier or freight account, risk normally transfers when the shipment is handed to that carrier, subject to the agreed Incoterm.
Shipping FAQ
Do you ship internationally?
Yes. Apter Power supplies customers worldwide, subject to carrier availability, export controls and local import restrictions.
Can I use my own carrier account?
Yes. Provide the account number and shipping instructions before dispatch.
How long does dispatch take?
Available stock is normally dispatched within 1–3 business days, but the timeframe shown on your quotation controls.
Will I receive tracking information?
Yes. Tracking details are normally sent after carrier collection.
Are duties and taxes included?
Only when expressly stated in the quotation. Otherwise, import charges are the recipient’s responsibility.
Privacy Policy
Last Updated: July 23, 2026
Apter Power Limited operates apterpower.com and is responsible for processing personal information collected through this website and our business communications.
Contact address:
32D, GuoMao Building
No. 388 Hubin South Road
Siming District, Xiamen, Fujian
China
Email:
sales13@apterpower.com
Telephone/WhatsApp:
+86 180 3023 5313
1. Information We Collect
We may collect:
Name and job title;
Company name;
Email address and telephone number;
Billing, shipping and business address;
Part numbers, quantities and product requirements;
Quotations, purchase orders and transaction history;
Payment confirmation and invoice information;
Communications, warranty claims and support requests;
IP address, browser type, device information and referring page;
Website activity and cookie identifiers; and
Marketing and cookie preferences.
Apter Power does not collect credit card numbers because we do not accept credit card payments.
2. How We Collect Information
Information may be collected:
When you submit an enquiry or quotation form;
When you contact us by email, telephone, WhatsApp or live chat;
When you place an order;
When you submit a return or warranty claim;
When you offer surplus equipment for sale;
Automatically through cookies and website technologies; or
From business partners, carriers or suppliers involved in fulfilling your request.
3. How We Use Information
We use personal information to:
Respond to enquiries;
Prepare quotations and source products;
Verify and process orders;
Arrange testing, shipping and customs documentation;
Issue invoices and confirm payments;
Provide customer service and warranty support;
Prevent fraud and protect website security;
Comply with tax, accounting, export-control and legal obligations;
Improve website performance and product information; and
Send marketing communications where permitted.
4. Legal Grounds
Depending on your location, we process information because:
It is necessary to prepare or perform a contract;
It is required by law;
It supports our legitimate business interests; or
You have provided consent.
You may withdraw consent for optional marketing or cookie processing at any time.
5. Information Sharing
We may share relevant information with:
Shipping carriers and freight forwarders;
Customs brokers and authorities;
Banks and payment-service providers;
Product suppliers and testing partners;
Website hosting, email, CRM, security and analytics providers;
Professional advisers; and
Government or law-enforcement authorities where legally required.
We do not sell personal information.
Service providers may use information only for the services they provide to Apter Power and must apply appropriate confidentiality and security measures.
6. International Transfers
Because Apter Power serves customers internationally, personal information may be processed in countries other than your own. Where required, we use contractual, technical or organizational safeguards for international transfers.
7. Data Retention
We retain personal information only for as long as necessary to:
Complete the relevant business purpose;
Maintain order and warranty records;
Resolve disputes;
Prevent fraud; and
Meet tax, accounting and legal requirements.
When information is no longer required, it is deleted, anonymized or securely archived.
8. Security
Apter Power uses reasonable administrative, technical and organizational safeguards to protect personal information.
No internet transmission or storage system can be guaranteed to be completely secure. Do not send confidential passwords or unnecessary financial information through website forms, email or live chat.
9. Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal information;
Correct inaccurate information;
Request deletion;
Restrict or object to processing;
Withdraw consent;
Request a portable copy of certain information; or
Complain to a relevant data-protection authority.
To submit a request, email sales13@apterpower.com. We may need to verify your identity before responding.
10. Marketing
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
Service messages relating to quotations, orders, shipping, warranties or account security are not marketing communications.
11. Cookies
Our use of cookies and similar technologies is explained in the separate Cookie Policy. Optional analytics and advertising cookies can be managed through the Cookie Settings panel.
12. Children
This website is intended for business and industrial users and is not directed at children. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy when our services, technologies or legal obligations change. The current version and update date will be published on this page.
Privacy FAQ
Do you sell my personal information?
No.
Do you collect credit card information?
No. Apter Power does not accept credit card payments.
Can I request deletion of my information?
Yes, subject to records we must retain for legal, accounting, warranty or fraud-prevention purposes.
How can I stop marketing emails?
Use the unsubscribe link or email
sales13@apterpower.com
Who can I contact about privacy?
Contact Apter Power using the email, telephone number or address shown above.
How to Order
Last Updated: July 23, 2026
Step 1: Find or Request a Part
Search for the manufacturer or part number on our website.
If the product is not listed, send an enquiry anyway. Apter Power sources current, obsolete, discontinued and hard-to-find industrial automation parts through its global supply network.
Step 2: Provide Your Requirements
For an accurate quotation, provide:
Manufacturer;
Complete part number;
Required quantity;
Preferred condition;
Destination country and postal code;
Required delivery date;
Photos or nameplate information, where available; and
Any required revision, date code, firmware or certification.
Step 3: Receive a Quotation
The quotation will normally state:
Part number and description;
Product condition;
Quantity;
Price and currency;
Stock or sourcing status;
Estimated dispatch time;
Shipping cost and method;
Warranty period;
Payment terms; and
Quotation validity.
Quotations are generally valid for 15–30 calendar days depending on supply conditions, unless a different period is stated.
Step 4: Submit Your Purchase Order
To proceed, reply to your account manager and send a purchase order or written order confirmation.
Please verify the part number, condition, quantity, billing address, delivery address and shipping method before ordering.
Receipt of a purchase order does not automatically mean that the order has been accepted.
Step 5: Order Confirmation and Payment
The order becomes accepted when Apter Power issues a written order confirmation and any required payment has been received.
Standard orders require 100% cleared payment before dispatch. Apter Power does not accept credit cards or provide credit terms.
Step 6: Inspection and Dispatch
Products are inspected and, where technically practicable, tested before dispatch.
Available stock is normally dispatched within 1–3 business days. The dispatch estimate stated in the quotation or order confirmation takes priority.
Step 7: Tracking and Support
Tracking information is sent after carrier collection.
Your account manager remains the main contact for order updates, shipping questions and after-sales support.
Ordering FAQ
How do I submit a part enquiry?
Use the form on the relevant product page or contact Apter Power by email, telephone, WhatsApp or live chat.
Why is there no price on some product pages?
Prices and supply conditions for obsolete or hard-to-find products can change quickly. These products are priced individually when an enquiry is received.
Can you quote a part that is not listed?
Yes. Send the complete part number and any available photos or nameplate details.
Can I cancel an order?
Contact your account manager immediately. Cancellation may be possible before a product is sourced, allocated, configured or dispatched. Specially sourced products may be non-cancellable.
How will I receive order updates?
Your account manager will provide confirmation, dispatch information and tracking details.
Product Condition and Services Information
Last Updated: July 23, 2026
Apter Power supplies current, surplus, obsolete and hard-to-find industrial automation components.
The exact condition of every product will be stated in the quotation or order confirmation.
1. Factory New
A Factory New product is unused and supplied in factory packaging where applicable.
Factory New does not automatically mean that Apter Power is an authorized distributor or that the original manufacturer’s warranty applies. Any manufacturer-backed warranty must be expressly confirmed in writing.
2. New Surplus
A New Surplus product is unused but obtained through an independent or secondary supply channel.
The product may:
Have opened, marked or aged packaging;
Carry an older date code or revision;
Have been stored for an extended period;
Be discontinued by the manufacturer; or
Be supplied without manuals or accessories.
3. Refurbished or Reconditioned
A Refurbished or Reconditioned product has previously been used and has been inspected, cleaned and repaired or serviced where appropriate.
Worn components may be replaced when technically necessary and practicable. Functional testing is completed where suitable test equipment is available.
4. Used
A Used product has previously been installed or operated.
It may show cosmetic wear and may not include original packaging, manuals, cables or accessories. Used products are inspected and tested where technically practicable.
5. Service Exchange
Service Exchange may be available for selected products when expressly stated in a quotation.
Under a service-exchange arrangement, Apter Power supplies a replacement unit and the customer returns an eligible repairable unit within the agreed period. A core charge or additional fee may apply if the returned unit is late, incomplete or beyond economical repair.
6. Repair Services
Repair or evaluation services may be available for selected products.
Availability, repair scope, lead time, price and warranty must be confirmed in writing before the product is sent to Apter Power or a repair partner.
7. Quality Checks
Depending on the product, Apter Power’s quality process may include:
Visual inspection;
Part-number and serial-number verification;
Cleaning;
Anti-static handling;
Functional or power testing;
Packaging inspection; and
Shipping and serial-number records.
The specific test scope may be requested before ordering.
8. Technical Information
Descriptions, specifications and application information are provided for general reference.
Because products may have different revisions, firmware versions and production dates, customers should verify all critical specifications against the original manufacturer’s documentation.
Apter Power does not guarantee that website information is complete or suitable for a particular application.
9. Product Images
Website images may be:
An actual photograph of the available unit;
A photograph of a comparable unit; or
A representative product image.
If packaging, revision, date code, connectors or cosmetic condition are important, request actual-unit photos before ordering.
10. Firmware and Software
Hardware may contain installed firmware, but Apter Power does not guarantee a particular firmware version unless confirmed in writing.
Software licences, operating systems, passwords, configuration files and manufacturer download rights are not included unless expressly stated.
The customer is responsible for obtaining any required legal software licence.
11. Obsolete and Discontinued Products
Apter Power specializes in sourcing obsolete and discontinued products used in legacy automation systems.
Older products may not be the latest revision or date code. Product condition, revision and availability should be confirmed before ordering.
12. Compatibility and Replacement Help
If the correct part number is unknown, send:
A nameplate photo;
Current model number;
Revision;
System or rack information;
Connector photos; and
A description of the application.
Apter Power can help identify possible matches or alternatives, but final compatibility approval remains the customer’s responsibility unless confirmed in writing.
Product and Services FAQ
What types of products do you supply?
We supply PLC, DCS, CNC, HMI, drive, servo, motor, encoder, power-supply and industrial-computer components from current and legacy product families.
Do you sell obsolete products?
Yes. Obsolete and hard-to-find components are a core part of our sourcing service.
Are technical specifications guaranteed?
No. Website specifications are reference information. Verify critical details with the manufacturer’s documentation and your quotation.
Why should I consider a refurbished product?
A refurbished product may provide faster availability and lower cost when a new product is discontinued or has a long lead time.
Do you provide repairs or service exchange?
These services may be available for selected products and must be confirmed in the quotation.
Cookie Policy
Last Updated: July 23, 2026
1. What Are Cookies?
Cookies are small text files placed on a device when a website is visited. Similar technologies include local storage, pixels and tracking tags.
Cookies help websites operate, remember settings, measure performance and, where permitted, provide relevant content.
2. Cookie Categories
Strictly Necessary Cookies
These cookies are required for essential functions such as:
Website security;
Form submission;
Cookie preference storage;
Session management; and
Basic website operation.
Strictly necessary cookies cannot normally be disabled through the Cookie Settings panel.
Preference Cookies
Preference cookies remember choices such as language, region or display settings.
Analytics Cookies
Analytics cookies help us understand:
Which pages are visited;
How visitors reach the website;
How long visitors remain on a page;
Whether errors occur; and
How website performance can be improved.
Where enabled, providers may include Google Analytics and Zoho analytics services.
Marketing and Third-Party Cookies
Where enabled, marketing or embedded-content services may set cookies when visitors interact with advertising, videos, social-media buttons or other third-party content.
These providers may include Google advertising services, YouTube, LinkedIn, Facebook, Instagram or X. Availability should be verified against the live Cookie Settings panel.
3. Consent
Where applicable law requires consent, optional analytics, preference or marketing cookies will not be activated until the visitor makes a choice.
Continuing to browse the website is not treated as consent to optional cookies.
Visitors can:
Accept all optional cookies;
Reject optional cookies;
Select individual categories; or
Change their choices later.
4. Managing Preferences
Cookie preferences can be changed at any time through the Cookie Settings link in the website footer or cookie banner.
Cookies may also be deleted or blocked through browser settings. Blocking strictly necessary cookies may prevent some website features from working properly.
5. Cookie Duration
Cookies may be:
Session cookies, which expire when the browser is closed; or
Persistent cookies, which remain until their stated expiry date or until deleted.
Specific cookie names, providers, purposes and expiry periods should be displayed in the live Cookie Settings panel.
6. Third-Party Services
Third-party providers process information according to their own privacy policies. Apter Power does not control how third-party websites or services use cookies after a visitor leaves our website.
7. Changes to This Policy
This policy may be updated when cookies, service providers or legal requirements change. The website’s live Cookie Settings panel should always reflect the cookies currently in use.
Cookie FAQ
Can I use the website without accepting analytics cookies?
Yes. You may reject optional cookies, although some non-essential features may be limited.
Can I change my decision later?
Yes. Reopen Cookie Settings through the footer.
Are necessary cookies optional?
No. They are required for core security and website functions.
Does Apter Power use Google Analytics?
Google Analytics may be used where enabled and permitted by your cookie preference.
Who can I contact about cookies?
Email
sales13@apterpower.comPayment Policy
Last Updated: July 23, 2026
1. Accepted Payment Method
Apter Power’s standard payment method is bank wire transfer.
Any other non-credit payment method must be expressly stated on the pro forma invoice. For security reasons, payment should be sent only to the bank account shown on an official Apter Power invoice.
Apter Power does not accept credit card payments and does not provide trade credit, credit loans or deferred-payment facilities.
2. Payment Terms
Unless otherwise expressly agreed in writing, 100% cleared payment is required before the order is dispatched.
Partial payment arrangements, including 70% advance and 30% before shipment, are not available unless specifically approved in writing.
3. Pro Forma Invoice
A pro forma invoice can be issued and will normally include:
Customer and billing details;
Part number and description;
Product condition;
Quantity and price;
Currency;
Shipping charges;
Applicable taxes;
Warranty period;
Payment instructions; and
Quotation validity.
4. Currency
Apter Power normally accepts USD, EUR and GBP. Other currencies may be available when confirmed in writing.
The customer is responsible for bank charges, intermediary-bank fees and currency-conversion costs. Apter Power must receive the full invoice amount.
5. Payment Verification
Apter Power may verify new customers, payment sources or billing information before accepting an order.
If payment instructions appear to have changed, contact Apter Power using the telephone number published on apterpower.com before transferring funds.
6. Taxes and Import Charges
Taxes, duties and brokerage charges are included only when expressly shown on the quotation or invoice. Local import charges are normally payable by the recipient.
7. Refunds
Approved refunds are normally returned to the original payer’s bank account. Apter Power may request supporting bank information to comply with fraud-prevention and financial-control requirements.
Payment FAQ
Do you accept credit cards?
No. Apter Power does not accept credit card payments.
Do you offer credit terms?
No. Full cleared payment is required before dispatch unless a different arrangement is expressly approved in writing.
Can I pay in another currency?
USD, EUR and GBP are normally available. Ask your account manager about other currencies.
Can I receive a pro forma invoice?
Yes. A pro forma invoice will be provided before payment.
When will my order be shipped after payment?
Dispatch begins after funds clear and product inspection, testing and packing are completed.
Privacy Policy
Last Updated: July 23, 2026
Apter Power Limited (“Apter Power,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website, quotation process, order communications and customer-support services.
This Privacy Policy explains:
What personal information we collect;
How and why we use it;
Who we may share it with;
How long we retain it;
How we protect it; and
What rights and choices you may have.
This policy applies when you:
Visit
www.apterpower.com
Search for industrial automation products;
Submit a part enquiry;
Request a quotation;
Place or manage an order;
Contact our sales or support team;
Submit a return or warranty request;
Offer surplus equipment for sale;
Subscribe to marketing communications; or
Otherwise communicate with Apter Power.
1. Who Is Responsible for Your Information?
The organization responsible for the personal information described in this policy is:
Apter Power Limited
32D, GuoMao Building
No. 388 Hubin South Road
Siming District, Xiamen
Fujian, China
Email:
sales13@apterpower.com
Telephone/WhatsApp:
+86 180 3023 5313
Website:
www.apterpower.com
If you have questions about how your information is used, contact us using the details above.
2. Personal Information We Collect
The information we collect depends on how you interact with Apter Power.
2.1 Identity and Contact Information
This may include:
Full name;
Job title;
Company name;
Business email address;
Telephone or mobile number;
WhatsApp contact information;
Billing address;
Shipping address; and
Country or region.
2.2 Enquiry and Product Information
When you request a quotation or product recommendation, we may collect:
Manufacturer name;
Complete part number;
Required quantity;
Preferred product condition;
Required delivery date;
Product nameplate photographs;
System, rack or application information;
Revision, date code or firmware requirements;
Fault descriptions; and
Other technical details you choose to provide.
Please do not provide confidential system information unless it is necessary for us to process your enquiry.
2.3 Order and Transaction Information
When you place or manage an order, we may collect:
Purchase order number;
Quotation and invoice information;
Products ordered;
Product condition;
Order value and currency;
Shipping method;
Carrier account details;
Delivery instructions;
Payment confirmation;
Bank transaction reference;
Customs and tax information; and
Order, return and warranty history.
Apter Power does not collect credit card numbers because we do not accept credit card payments.
2.4 Communication Information
We may keep records of communications sent through:
Website forms;
Email;
Telephone;
WhatsApp;
Live chat;
Social media;
Customer-support requests; and
Return or warranty communications.
Calls will not be recorded unless you are informed and any required consent has been obtained.
2.5 Technical and Website Information
When you use our website, we may automatically collect:
IP address;
Browser type and version;
Device type;
Operating system;
Language and region;
Referring website;
Pages viewed;
Search terms;
Date and time of access;
Time spent on pages;
Form interactions;
Approximate geographic location; and
Cookie or similar technology identifiers.
More information is provided in our separate Cookie Policy.
2.6 Marketing Preferences
We may record:
Whether you subscribed to emails;
The type of information requested;
Whether you opened or interacted with an email;
Your preferred communication channel; and
Whether you opted out of marketing.
3. How We Collect Personal Information
We collect information through the following methods.
3.1 Information You Provide Directly
You may provide personal information when you:
Complete a quotation form;
Contact an account manager;
Send an email or WhatsApp message;
Submit a purchase order;
Request a pro forma invoice;
Arrange shipping;
Make a warranty or return claim;
Subscribe to updates;
Submit a supplier application; or
Offer surplus equipment for sale.
3.2 Information Collected Automatically
We may collect technical and usage information through:
Cookies;
Server logs;
Analytics tools;
Security technologies;
Local storage;
Tracking pixels; and
Similar website technologies.
Optional analytics or marketing technologies will be controlled through the website’s Cookie Settings where required by applicable law.
3.3 Information from Third Parties
We may receive limited information from:
Shipping carriers;
Freight forwarders;
Customs brokers;
Banks;
Product suppliers;
Repair or testing partners;
Business-information providers;
Fraud-prevention providers;
Advertising or analytics providers; and
Publicly available business sources.
We use third-party information only when we have a legitimate business purpose or another lawful basis.
3.4 Information About Other People
If you provide personal information about an employee, colleague, delivery recipient or other representative, you confirm that you are authorized to provide it.
You should make that person aware of this Privacy Policy where appropriate.
4. How We Use Personal Information
We may use personal information for the following purposes.
4.1 Responding to Enquiries
We use identity, contact and product information to:
Identify the requested product;
Check stock and sourcing options;
Answer technical or commercial questions;
Prepare quotations; and
Recommend possible alternatives.
4.2 Processing Orders
We use customer and transaction information to:
Verify purchase orders;
Issue order confirmations;
Prepare invoices;
Confirm payment;
Inspect and test products;
Arrange packaging and dispatch;
Provide customs documents; and
Send tracking information.
4.3 Customer Support
We may use information to:
Provide order updates;
Investigate delivery problems;
Process returns;
Manage warranty claims;
Arrange repairs or replacements; and
Respond to complaints.
4.4 Product Compatibility Assistance
If you send photographs, nameplate information or system details, we may use that information to help identify a product or possible replacement.
Any compatibility assistance is based on the information supplied and does not replace verification against the original manufacturer’s technical documentation.
4.5 Website Operation and Security
We use technical information to:
Operate and maintain the website;
Diagnose technical problems;
Prevent fraud and unauthorized access;
Protect website forms;
Detect malicious activity;
Monitor performance; and
Maintain system security.
4.6 Website and Service Improvement
We may analyze aggregated website information to understand:
Which products customers search for;
Which pages are most useful;
Where visitors encounter problems;
How visitors find our website; and
How our website, content and customer service can be improved.
4.7 Legal and Regulatory Compliance
We may process information to:
Maintain accounting and tax records;
Complete export-control checks;
Meet customs requirements;
Respond to lawful government requests;
Prevent fraud or money laundering;
Establish or defend legal claims; and
Enforce our contractual rights.
4.8 Marketing Communications
Where permitted, we may send:
Product availability information;
Company news;
Industrial automation updates;
Service information; and
Relevant business offers.
You may unsubscribe at any time.
We will continue to send essential communications relating to quotations, orders, shipping, invoices, warranties and security because these are not marketing messages.
5. Legal Basis for Processing
Depending on your location and applicable law, Apter Power may process personal information on one or more of the following grounds:
Performance of a Contract
Processing may be necessary to:
Prepare a quotation at your request;
Accept and process an order;
Deliver products;
Issue invoices;
Provide customer service; or
Manage a return or warranty claim.
Legitimate Business Interests
Where permitted, we may process information when necessary to:
Respond to business enquiries;
Develop customer relationships;
Improve website performance;
Protect our systems;
Prevent fraud;
Maintain business records; or
Improve our products and services.
We consider the potential impact on your privacy before relying on legitimate interests.
Legal Obligation
We may process information to comply with applicable:
Tax laws;
Accounting requirements;
Customs regulations;
Export-control laws;
Sanctions requirements; and
Court or regulatory orders.
Consent
Where required, we rely on your consent for:
Optional cookies;
Certain analytics technologies;
Marketing communications; or
Other optional uses clearly explained when consent is requested.
You may withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
6. Who We Share Personal Information With
Apter Power may share only the information reasonably necessary for the relevant purpose.
6.1 Carriers and Logistics Providers
We may share your name, company, address, telephone number and delivery information with:
DHL;
FedEx;
UPS;
TNT;
Freight forwarders;
Customs brokers; and
Other approved carriers.
This information is needed to transport, clear and deliver your order.
6.2 Banks and Financial Providers
We may share invoice, payer and transaction information with banks or financial institutions to:
Confirm payments;
Process refunds;
Prevent fraud; and
Meet legal and compliance requirements.
6.3 Suppliers, Testing and Repair Partners
Where required to source, inspect, test or repair a product, we may share:
Part numbers;
Technical requirements;
Fault information;
Photographs; and
Limited customer information.
We do not provide unnecessary personal information to suppliers.
6.4 Technology and Business Service Providers
We may use providers for:
Website hosting;
Email;
CRM systems;
Live chat;
Website analytics;
Cybersecurity;
Data backup;
Marketing management; and
Business administration.
Providers acting on our behalf must process information only for authorized purposes and apply appropriate confidentiality and security measures.
6.5 Professional Advisers and Authorities
Information may be shared with:
Accountants;
Lawyers;
Insurers;
Auditors;
Regulators;
Customs authorities;
Tax authorities; or
Law-enforcement agencies.
This will occur only where reasonably necessary or legally required.
6.6 Business Transfers
If Apter Power is reorganized, merged or sold, relevant information may be transferred to the new owner, subject to appropriate confidentiality and data-protection requirements.
6.7 No Sale of Personal Information
Apter Power does not sell or rent personal information to third parties.
7. International Data Transfers
Apter Power is based in China and serves customers, suppliers and logistics partners worldwide.
Your personal information may be transferred to or processed in countries other than the country where it was collected. These countries may have different data-protection laws.
Where required, we use reasonable safeguards such as:
Data-processing agreements;
Contractual confidentiality obligations;
Standard contractual clauses;
Access controls; and
Technical security measures.
You may contact us for additional information about safeguards used for a particular international transfer.
8. Data Security
Apter Power uses reasonable administrative, technical and organizational measures designed to protect personal information against:
Unauthorized access;
Accidental loss;
Improper use;
Unauthorized alteration;
Unauthorized disclosure; and
Destruction.
Measures may include:
Access restrictions;
Password controls;
Secure website connections;
System monitoring;
Data backup;
Staff confidentiality obligations; and
Security procedures for service providers.
However, no website, email or internet transmission is completely secure.
Do not send passwords, unnecessary financial information or confidential system credentials through website forms, ordinary email, WhatsApp or live chat.
Where required by law, we will notify affected individuals and relevant authorities of a qualifying personal data breach.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods depend on:
The type of information;
Whether an order was placed;
Warranty requirements;
Accounting and tax requirements;
Fraud-prevention needs;
Legal limitation periods; and
Whether a dispute exists.
Quotation and enquiry information may be retained to answer follow-up requests and maintain business records.
Order, invoice, shipping and warranty information may be retained for longer periods where required for contractual, legal, accounting or regulatory purposes.
When personal information is no longer required, we will delete, anonymize or securely archive it.
10. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal information;
Obtain a copy of certain information;
Correct inaccurate or incomplete information;
Request deletion;
Request restriction of processing;
Object to certain processing;
Withdraw consent;
Opt out of marketing;
Request data portability; and
Complain to an applicable data-protection authority.
Some rights are subject to legal exceptions. For example, we may need to retain invoices and transaction records to meet tax, accounting or legal obligations.
How to Submit a Request
Email
sales13@apterpower.com with the subject:
Privacy Request
Please explain:
Your name;
Company name;
Contact information;
Your relationship with Apter Power; and
The information or action requested.
We may request additional information to verify your identity and prevent unauthorized disclosure.
We will respond within the period required by applicable law. Where GDPR or UK GDPR applies, we normally aim to respond to a valid request within one month.
Requests are normally free. A reasonable fee may be charged, or a request may be refused, where permitted by law if it is clearly unfounded, repetitive or excessive.
11. Marketing Choices
You can stop marketing communications by:
Clicking the unsubscribe link in an email; or
Contacting
sales13@apterpower.com
Opting out of marketing does not stop order confirmations, shipping notices, invoices, warranty communications or responses to your enquiries.
12. Cookies and Similar Technologies
Apter Power uses cookies and similar technologies for:
Essential website operation;
Security;
Remembering preferences;
Website analytics; and
Marketing or embedded third-party content where enabled.
Optional cookies can be accepted or rejected through the Cookie Settings panel.
Continuing to browse the website is not treated as consent to optional cookies where consent is required.
For more information, see the separate:
Cookie Policy:
https://www.apterpower.com/privacy-policy.html?id=861
13. Automated Decision-Making
Apter Power does not normally use personal information to make solely automated decisions that produce legal or similarly significant effects.
Website analytics may be used to understand general visitor behavior, but final decisions concerning quotations, orders, returns and warranty claims are made with human involvement.
14. Third-Party Links
Our website may contain links to:
Manufacturer websites;
Shipping carriers;
Social media platforms;
Technical resources; and
Other third-party websites.
Apter Power does not control the privacy or security practices of third-party websites. Review the privacy policy of any external website before submitting information.
15. Children’s Privacy
This website is intended for business and industrial users and is not directed at children.
We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us so that it can be reviewed and deleted where appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy when:
Our website changes;
We introduce new services;
Our service providers change;
Our data practices change; or
Legal requirements are updated.
The revised policy will be published on this page with a new “Last Updated” date.
Material changes may also be communicated through the website or by email where appropriate.
17. Contact Us
For privacy questions, requests or complaints, contact:
Apter Power Limited
32D, GuoMao Building
No. 388 Hubin South Road
Siming District, Xiamen
Fujian, China
Email:
sales13@apterpower.com
Telephone/WhatsApp:
+86 180 3023 5313
Privacy FAQ
What information do you need when I request a quotation?
We normally require your name, company, email address, telephone number, part number, quantity, preferred product condition and delivery destination.
Photos, nameplate details, revision numbers and application information may help us identify the correct product.
Do you collect credit card information?
No. Apter Power does not accept credit card payments and does not collect credit card numbers through its website, telephone, email or order forms.
Why do you need my shipping address and telephone number?
This information is needed to calculate shipping costs, prepare delivery documents, complete customs clearance and allow the carrier to contact the recipient when necessary.
Will you share my information with product suppliers?
We may share part numbers, technical requirements or limited contact information where necessary to source, test or repair a product.
We do not provide suppliers with personal information that is not required for the service.
Will you share my information with shipping carriers?
Yes. Carriers and freight forwarders need the recipient’s name, company, delivery address and telephone number to transport and deliver an order.
Do you sell customer information?
No. Apter Power does not sell or rent personal information.
Can I ask you to delete my information?
Yes. You may request deletion by emailing
sales13@apterpower.com
Some information may need to be retained for tax, accounting, warranty, fraud-prevention or legal purposes.
Can I stop marketing emails?
Yes. Click the unsubscribe link in the email or contact us directly. You will continue to receive essential messages relating to active quotations, orders, invoices, shipping or warranties.
Can I reject analytics and advertising cookies?
Yes. Use the Cookie Settings panel to reject optional cookie categories. Strictly necessary cookies remain active because they are required for website security and basic functions.
How long does Apter Power keep my information?
Information is retained only as long as reasonably necessary for enquiries, transactions, warranty support, legal compliance and dispute resolution. The exact period depends on the type of record.
How do I submit a privacy request?
Email
sales13@apterpower.com with the subject “Privacy Request” and explain the information or action requested. We may verify your identity before releasing or deleting information.
Apter Power Email Marketing Policy
Last updated: July 23, 2026
Apter Power sends product, service, and industry-related marketing emails only where legally permitted. We identify ourselves, use accurate sender and subject information, and provide a clear way to unsubscribe. Marketing preferences do not prevent essential quotation, order, payment, shipping, warranty, return, security, or customer-service communications.
Scope
This Email Marketing Policy applies to newsletters, product and stock-availability updates, service announcements, promotions, industry information, and similar commercial emails sent by or on behalf of Apter Power. It explains how recipients are added, what we send, how email engagement may be measured, and how recipients can unsubscribe or exercise privacy rights.
This policy should be read together with the Apter Power Privacy Policy and Cookie Policy. If mandatory law provides a recipient with greater protection, that law controls.
How We Obtain Email Addresses
We may receive a business email address when a person:
Subscribes to a Apter Power newsletter, product alert, or marketing list;
Requests a quotation, product information, sourcing assistance, or customer support and separately agrees to relevant marketing where consent is required;
Becomes a customer or business contact and marketing to that contact is permitted by applicable law;
Provides contact details at a trade event, meeting, or other business interaction and asks for or reasonably expects the specific follow-up; or
Is referred to us and then confirms that Apter Power may send marketing communications.
A publicly available email address is not, by itself, treated as unlimited permission to send marketing. We do not intentionally use unlawfully harvested, deceptively obtained, or non-compliant email lists.
Consent and Other Lawful Grounds
Where consent or a recipient's request is required, Apter Power will seek that consent or request before sending marketing email and will keep an appropriate record. Consent is voluntary and is not a condition of purchasing products or receiving an ordinary quotation.
In jurisdictions that allow business-to-business marketing based on an existing customer relationship or another lawful ground, we may send relevant communications after considering the recipient's reasonable expectations and privacy interests. We will still provide a simple way to object. We do not rely on an existing relationship where local electronic-marketing rules require prior consent.
What Marketing Emails May Include
Newsletters and industrial automation market information;
Product availability, stock, lead-time, replacement, and discontinued-part sourcing updates;
Information about repair, exchange, warranty, logistics, and related services;
New products, supplier or service developments, and event information;
Relevant promotions or commercial offers; and
Requests for feedback about our website, products, or service.
Marketing content is prepared for business and professional recipients. Product availability, price, condition, warranty, lead time, tax treatment, and shipping terms remain subject to the written quotation and order confirmation.
Marketing Emails and Essential Service Emails
Marketing emails are optional. Essential service emails are sent to respond to a request or administer an existing business relationship and may include quotation responses, order confirmations, payment verification, shipping and tracking notices, warranty or return communications, product-safety notices, account-security messages, and replies from customer service.
Unsubscribing from marketing does not stop these necessary non-marketing communications. We will not disguise a promotional email as a transactional or service message.
Sender Identity and Content Standards
Apter Power marketing emails will use accurate sender, reply-to, routing, and subject information. They will identify Apter Power, describe their commercial nature where required, and include a working unsubscribe method. Emails will also contain the sender identification and contact details required by applicable law, including a valid postal address where required.
We do not intentionally use false or misleading headers, deceptive subject lines, concealed sender identities, or an unsubscribe process designed to prevent a valid request.
Frequency and Relevance
Email frequency varies according to the recipient's selections, product interests, business relationship, and the availability of relevant information. We do not guarantee a fixed schedule. We aim to keep marketing proportionate and relevant to industrial automation customers and contacts.
How to Unsubscribe or Object
A recipient may unsubscribe at any time by using the unsubscribe link in a marketing email, replying with a clear request such as "Unsubscribe," or contacting
sales13@apterpower.com No fee is charged and the recipient does not need to provide a reason.
We process valid requests promptly and, as an operational standard, no later than 10 business days. A small number of emails already queued before the request may still arrive. If a request is sent from a different address, the recipient should identify the address that must be removed.
After an opt-out, we may retain the minimum email address and suppression record needed to ensure that the address is not accidentally re-added. A suppression record is not used to send new marketing.
Email Analytics and Tracking
Where legally permitted, marketing emails may contain unique links or small tracking pixels that help us understand delivery, opens, clicks, device or browser type, approximate location derived from an IP address, and interactions with linked website pages. We use this information to measure performance, reduce irrelevant messages, maintain security, and improve content.
Email software, privacy settings, image blocking, and similar technology may prevent or make these measurements inaccurate. Recipients may block remote images, adjust email privacy settings, or unsubscribe. Website cookies and similar technologies are described in the Cookie Policy.
Service Providers and International Processing
We may use email-delivery platforms, customer relationship management systems, hosting providers, security providers, and analytics services to operate email communications. These providers may process email addresses, subscription records, delivery data, and engagement information only for authorized purposes and subject to appropriate confidentiality, security, and data-protection requirements.
Because Apter Power serves international customers, relevant information may be processed across borders. We apply legally required notices, contractual measures, consents, or other safeguards for an international transfer where applicable.
Retention and Privacy Rights
We retain subscription and consent records, campaign history, engagement information, and suppression records only for as long as reasonably necessary for the purposes described in this policy, to comply with law, resolve disputes, demonstrate compliance, and honour marketing objections.
Subject to applicable law, a recipient may request access to or correction or deletion of personal information, withdraw consent, or object to direct marketing and certain processing. Requests may be sent to
sales13@apterpower.com We may take reasonable steps to verify identity before completing a privacy request.
Security and Fraud Prevention
Apter Power accepts payment only by bank wire transfer in the invoiced currency: RMB/CNY, GBP, EUR, or USD. A marketing email will not be used to demand payment, request passwords, or announce an unverified change of bank account.
Before paying, customers must compare the payment details with the formal quotation or pro forma invoice and independently verify any unexpected bank-detail change through the official contact information on
https://www.apterpower.com/ Do not use a phone number supplied only in a suspicious email.
Children
Apter Power provides industrial automation products and services to business customers. Our marketing communications are not directed to children, and we do not knowingly subscribe a person under 18 to a marketing list.
Policy Changes and Contact
We may update this policy to reflect changes in our email practices, technology, or legal obligations. The revised version applies from the last-updated date shown on the page. Material changes will be communicated where required by law.
Questions, complaints, unsubscribe requests, and privacy requests may be sent to
sales13@apterpower.com or discussed by phone or WhatsApp at
+86 180 3023 5313
Frequently Asked Questions
Why am I receiving a marketing email from Apter Power?
You may have subscribed, requested relevant information, agreed during a business interaction, or have an existing business relationship in a jurisdiction where the communication is permitted. If you do not want marketing, use the unsubscribe link or contact us.
Does Apter Power buy or scrape email lists?
We do not intentionally use unlawfully harvested, deceptively obtained, or non-compliant lists. A publicly listed business email address is not treated as unlimited marketing permission.
How do I unsubscribe?
Use the unsubscribe link in the email, reply with a clear request such as "Unsubscribe," or email
sales13@apterpower.com from the address you want removed.
How long does an unsubscribe request take?
We process valid requests promptly and, as an operational standard,
no later than 10 business days. Messages already queued before processing may still arrive.
Will I still receive quotation or order emails after unsubscribing?
Yes, when needed to answer your request or administer an order. Quotations, payment verification, shipping, tracking, warranty, return, security, and customer-service messages are not marketing subscriptions.
Can I choose only certain types of marketing email?
If a preference option is available in the email, you may select the topics you want. You may also contact us, and we will apply a category preference where our systems reasonably support it.
What should I do if the unsubscribe link does not work?
Reply to the email with "Unsubscribe" or send your request to
sales13@apterpower.com Include the email address receiving the messages if it is different from the address you use to contact us.
Can I subscribe again after opting out?
Yes. Submit a new subscription request or contact us. We may ask you to confirm the request so that an address is not re-added by mistake.
Do Apter Power emails use tracking pixels or tracked links?
They may, where legally permitted, to measure delivery, opens, clicks, security, and content relevance. You can block remote images, adjust email privacy settings, or unsubscribe.
How often will Apter Power send marketing emails?
Frequency varies and there is no fixed schedule. It depends on your preferences, product interests, business relationship, and whether we have relevant industrial automation information.
How can I check whether an email or payment request is genuine?
Do not rely on contact details found only in a suspicious email. Verify through
https://www.apterpower.com/ or call or message
+86 180 3023 5313 Apter Power accepts only bank wire transfer in RMB/CNY, GBP, EUR, or USD and does not announce an unverified bank-account change through marketing email.
How can I request access, correction, or deletion of my information?
Email
sales13@apterpower.com with the request and the relevant email address. We may verify your identity, and we will respond according to the rights and deadlines provided by applicable law.
Contact
Company / Brand: Apter Power
Email:
sales13@apterpower.com
Phone / WhatsApp:
+86 180 3023 5313
Address: 32D Units, Guomao Building, No. 388 Hubin South Road, Siming District, Xiamen, Fujian, China
Website:
https://www.apterpower.com/
Apter Power Tax, VAT and Import Information
Last updated: July 23, 2026
Tax treatment depends on the invoicing entity, shipping origin, delivery destination, and agreed Incoterm. Orders delivered within mainland China are subject to applicable PRC value-added tax (VAT). For international shipments, destination-country import duties, import VAT/GST, brokerage, and similar charges are normally the customer's responsibility unless the written quotation expressly states otherwise.
Scope and Order of Precedence
This page explains Apter Power's standard tax, VAT, customs, and invoicing treatment for business customers. The exact tax treatment for an order is determined by applicable law and the invoicing entity, shipping origin, destination, product classification, and Incoterm shown on the written quotation, pro forma invoice, order confirmation, or commercial invoice.
If this page conflicts with mandatory law, mandatory law controls. If an order requires a special tax or customs arrangement, it must be reviewed and confirmed in writing before the order is accepted.
Orders Delivered Within Mainland China
A sale invoiced by a PRC entity and delivered within mainland China is subject to PRC VAT at the rate or levy rate required by current law and the seller's taxpayer status. Industrial automation parts sold by a PRC general VAT taxpayer are generally subject to the standard 13% VAT rate. A different lawful treatment may apply where the seller has a different taxpayer status or the transaction qualifies for a specific rule.
Unless the quotation expressly states that VAT is included, prices are quoted exclusive of applicable VAT. The quotation and invoice will show the tax treatment applied to the order.
Export Orders Shipped Outside Mainland China
Goods lawfully exported from mainland China may qualify for PRC VAT zero-rating, exemption, or export refund treatment, subject to the product, customs declaration, supporting documents, filing deadlines, and the invoicing entity's eligibility. Apter Power will apply the treatment required for the actual transaction.
A zero-rated or export-tax treatment in China does not mean the shipment is tax-free in the destination country. The importing country may still charge customs duty, import VAT, GST, sales tax, brokerage, handling fees, or other government charges.
Orders shipped from another disclosed sourcing or fulfilment location follow the tax, customs, and invoicing rules applicable to the actual invoicing entity, shipping origin, destination, and agreed Incoterm.
Import Duties and Destination-Country Taxes
Unless the written quotation expressly includes a different arrangement, the customer is the importer of record and is responsible for:
Customs duties and tariff charges;
Import VAT, GST, sales tax, or similar destination taxes;
Customs brokerage, clearance, storage, examination, and handling fees;
Import licences, permits, product registrations, and local compliance costs; and
Taxes or fees assessed after delivery or reassessment by a customs or tax authority.
Apter Power normally does not act as the customer's importer of record. Any DDP, tax-prepaid, or duty-prepaid service must be expressly quoted and accepted in writing before shipment.
Tax-Exempt and Resale Certificates
Foreign sales-tax exemption certificates, resale certificates, VAT numbers, or tax-exempt organization documents do not automatically exempt an order from PRC VAT and do not remove destination-country import taxes. Unlike a US state sales-tax exemption system, PRC VAT exemptions are based on Chinese law and the facts of the transaction, not solely on a customer's foreign exemption certificate.
If a customer believes a specific statutory exemption applies, the customer must send the supporting documents before quotation acceptance. Apter Power may request additional evidence and will confirm in writing whether the requested treatment can be applied. No exemption is effective until it has been approved in writing for the specific order.
Invoices and Supporting Documents
Mainland China orders: A PRC VAT invoice may be issued where required and permitted. The customer may be asked for its full legal name, Unified Social Credit Code or taxpayer identification number, registered address and telephone number, bank and account information, and invoice-delivery email.
International orders: Apter Power normally provides a pro forma invoice before payment and a commercial invoice and packing list for export and import clearance.
Additional documents: Certificates of origin, legalization, chamber certification, special customs statements, or other non-standard documents must be requested before order confirmation and may involve additional charges or lead time.
The customer is responsible for checking whether the documents meet its local import, accounting, and tax requirements before the order is finalized.
Prices, Payment Currencies, and Tax Accounting
Product prices exclude shipping, insurance, customs duties, destination-country taxes, and import charges unless the written quotation expressly states otherwise. Payment is accepted only by bank wire transfer in the exact invoiced currency: RMB/CNY, GBP, EUR, or USD. No other currencies are accepted.
Under PRC VAT rules, sales settled in a foreign currency are converted into RMB for Chinese tax accounting. This tax conversion does not change the customer's obligation to pay the exact currency and full amount stated on the invoice. Bank and currency-conversion charges are not taxes and remain the customer's responsibility.
Customs Value and Trade Compliance
Commercial and customs documents must accurately describe the goods, transaction value, quantity, origin, and other required information. Apter Power will not declare a false value, mark a commercial shipment as a gift, use an intentionally incorrect classification, or provide misleading documents to reduce tax or duty.
Any HS code or country-of-origin information provided by Apter Power is based on available product and sourcing information. The customer or its customs broker remains responsible for confirming the final import classification, admissibility, and local tax treatment.
Returns, Refunds, and Tax Adjustments
Product returns require prior authorization under the Returns Policy. If a taxable mainland China sale is cancelled, reduced, or returned, any VAT adjustment, invoice cancellation, or red-letter invoice will be handled in accordance with PRC tax rules. The customer must provide reasonable cooperation and return or correct documents where required.
Approved product refunds are made by bank wire transfer to the original payer in the original invoiced currency. Import duties, import VAT/GST, brokerage, and other amounts paid to foreign authorities or third parties are not refunded by Apter Power. The customer must apply to the relevant authority or service provider where a refund is available.
Policy Updates and Tax Advice
Tax and customs rules may change. Apter Power may update this page and will apply the rules in force for the actual transaction. This page is general customer information and is not personal tax or legal advice. Customers should obtain advice from their own tax or customs adviser for destination-country obligations.
Frequently Asked Questions
Do you charge Chinese VAT?
For an order invoiced by a PRC entity and delivered within mainland China, applicable PRC VAT is charged. Industrial automation goods sold by a PRC general VAT taxpayer are generally subject to 13% VAT, but the exact lawful treatment is shown on the quotation and invoice.
Is VAT included in the website or quotation price?
Not unless the written quotation expressly says that VAT is included. The quotation will identify the applicable tax treatment.
Are export orders free of all taxes?
No. A shipment may receive zero-rated, exempt, or export-refund treatment for PRC VAT, but the destination country may still charge customs duty, import VAT/GST, brokerage, and other fees.
Who pays customs duties and import VAT?
The customer or importer of record normally pays them unless the written quotation expressly includes a duty-paid or tax-prepaid arrangement.
Can Apter Power ship DDP?
Only when DDP or another tax-prepaid arrangement is specifically reviewed, quoted, and confirmed in writing before shipment. It is not the default shipping term.
Can I use a US resale certificate or foreign tax-exemption certificate?
You may send it for review, but it does not automatically remove PRC VAT or destination-country import taxes. Any exemption must be legally available and approved in writing for the specific order.
Can you issue a Chinese VAT invoice (fapiao)?
Where required and legally permitted for a mainland China transaction, a PRC VAT invoice can be issued using the verified customer and order information. Provide complete invoicing details before payment.
What documents are supplied for an international shipment?
Apter Power normally supplies a pro forma invoice before payment and a commercial invoice and packing list for shipment. Request any certificate of origin, legalization, or other special document before order confirmation.
Can you declare a lower customs value or mark the shipment as a gift?
No. Customs documents must accurately state the commercial transaction and goods.
What happens when goods ship from another location?
The tax and customs treatment follows the actual invoicing entity, shipping origin, destination, product, and Incoterm stated in the quotation or shipping documents.
Which currencies do you accept?
Only RMB/CNY, GBP, EUR, and USD by bank wire transfer. Pay the exact currency stated on the quotation and invoice.
Can Apter Power refund customs duty or import VAT after a return?
No. Amounts paid to customs authorities, tax authorities, brokers, or carriers are not held by Apter Power. The customer must request any available refund from the relevant authority or provider.
Contact
Company / Brand: Apter Power
Email:
sales13@apterpower.com
Phone / WhatsApp:
+86 180 3023 5313
Address: 32D Units, Guomao Building, No. 388 Hubin South Road, Siming District, Xiamen, Fujian, China
Website:
https://www.apterpower.com/
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